Salon Policies
At Avissa Salon, every appointment is thoughtfully reserved to provide an exceptional experience tailored specifically to you. These policies help us maintain a relaxing environment, respect everyone’s time, and consistently deliver the level of service our guests expect.
Booking Your Appointment
We encourage consultations for first-time color guests, hair extensions, color corrections, and major transformations to ensure we understand your goals and can reserve the appropriate amount of time.
Time Reserved Just for You
Your appointment is reserved exclusively for you. If your plans change, we appreciate as much notice as possible so we may offer that time to another guest.
Appointments that are canceled, rescheduled, or missed without reasonable notice may require a booking fee before future appointments can be reserved.
Arriving for Your Visit
Please arrive a few minutes before your appointment to relax and settle in. Guests arriving late may need to have their service adjusted or rescheduled in order to stay on schedule for all appointments that day.
Cancellation & No-Show Policy
If you need to cancel or reschedule, we kindly request at least 24 hours’ notice. Appointments canceled with less than 24 hours’ notice, as well as missed appointments (no-shows), will incur a fee equal to 50% of the scheduled service(s).
This policy allows us to respect the time of our stylists while providing opportunities for other guests to book available appointments.
By scheduling an appointment with Avissa Salon, you acknowledge and agree to this policy.
Right to Refuse Service
We reserve the right to refuse or discontinue any service that may compromise hair health, salon safety, or the well-being of our guests or team members.
Consultation Policy
A consultation does not guarantee a service will be performed the same day. Some services require multiple appointments or additional preparation.
Color Correction Policy
Color correction and major transformations are customized services. Exact results cannot be guaranteed in one appointment and may require multiple visits.
Hair Extension Policy
Hair extensions are custom-ordered specifically for each guest. Once ordered, extension hair cannot be returned or refunded.
Pricing
Every head of hair is unique. Final pricing is based on the service performed, hair length, density, product usage, and the time required to achieve your desired result. Whenever possible, pricing expectations will be discussed during your consultation.
Service Guarantee
Your satisfaction is important to us. If you are not completely satisfied with your service, please contact us within 7 days so we have the opportunity to make it right. Requests submitted after 7 days cannot be accommodated.
Because all salon services are customized and involve professional time, technical expertise, and products used during your appointment, we do not offer refunds on completed services. When appropriate, we are happy to provide a complimentary adjustment with the original service provider.
Retail Product Return Policy
Your satisfaction is important to us. If you are not completely satisfied with your retail purchase, unopened products in their original condition may be returned or exchanged within 14 days of purchase with the original receipt.
Due to health and hygiene standards, opened or used products are generally not eligible for a refund. If you believe a product is defective or you experience an adverse reaction, please contact us within 14 days so we can evaluate the situation and determine an appropriate resolution.
Gift cards, promotional items, and clearance merchandise are final sale and cannot be returned or exchanged. Refunds are issued to the original form of payment when applicable.
Hair Health First
The integrity of your hair is always our highest priority. If a requested service would compromise the health of your hair or cannot be achieved safely in one visit, we will recommend an alternative treatment plan designed to protect your hair while working toward your long-term goals.
Chemical History Disclosure
Guests are responsible for accurately disclosing previous color services, keratin treatments, relaxers, henna, box color, extensions, medications, and any other chemical treatments that may affect service results.
Results & Inspiration
Inspiration photos are always welcome and help us understand your vision. While we strive to achieve your desired look, final results are influenced by your hair’s current condition, previous color history, texture, and long-term hair health. Our recommendations will always prioritize achieving the healthiest and most realistic outcome possible.
Young Guests
For the comfort and safety of everyone in the salon, we kindly ask that children who are not receiving services remain under the supervision of another adult outside the salon whenever possible.
Personal Belongings
Please keep personal belongings with you during your visit. While we take great care within our salon, Avissa Salon cannot assume responsibility for lost, stolen, or damaged items.
Photography
We love celebrating beautiful transformations. With your permission, we may occasionally photograph or film your finished results for education or marketing purposes. Your consent will always be requested before any images are captured or shared.
Force Majeure / Emergency Closures
Appointments may be rescheduled due to severe weather, power outages, illness, or other circumstances beyond our control.
Respectful Environment
Our salon is committed to providing a welcoming, inclusive, and professional environment for guests and team members alike. We reserve the right to decline or discontinue services if behavior is disruptive, abusive, threatening, or compromises the safety or comfort of others.
Thank you for choosing Avissa Salon. We look forward to providing an experience that is relaxing, personalized, and worthy of your trust.